Юлия Мастерова

Юлия Мастерова has over 15 years of experience in customer service and support, currently serving as the Head of Customer Service and Support Department at Tele2 since April 2016. Prior to this role, Юлия held various positions at VimpelCom, including leadership in customer support and corporate client service, where significant improvements in NPS and CSAT were achieved through process optimization and cross-functional collaboration. Юлия's experience also includes a pivotal role as Director of Operations at Golden Telecom, focusing on launching internal IT support and a distributed call center, as well as earlier roles at EDN Sovintel in internet service administration. Юлия graduated from the Moscow Technical University of Communications and Informatics with a degree in engineering, specializing in communication networks and switching systems.