A digital and communications solutions provider - mobile, fixed lines, internet, voice and data and second-ranked mobile operator in Ghana.
https://linktr.ee/TelecelGhana

Internet

Mobile

Telecommunications

Telecel Ghana

Telecel Ghana's headquarters in Airport City, Ghana

Patricia Obo-Nai

Samuel Gyimah

Kafui Bonsi

The Customer Experience and Support team at Telecel Ghana is dedicated to enhancing client satisfaction and engagement through seamless service delivery and proactive support. This team is responsible for managing customer interactions, developing training programs, analyzing feedback for continuous improvement, and facilitating effective communication between various stakeholders. By leveraging their diverse expertise, they ensure a smooth customer journey, optimize service offerings, and drive business growth in the competitive telecommunications landscape.

Customer Experience and Support

The Human Resources and Administration team at Telecel Ghana is responsible for managing talent acquisition, employee relations, and performance management to cultivate a skilled and motivated workforce. They ensure effective HRIS (Human Resources Information Systems) implementation, oversee organizational policies, and support operational excellence through administrative functions. By fostering a positive work environment and aligning workforce capabilities with the company's strategic goals, they contribute significantly to Telecel's growth as a leading digital and communications solutions provider.

Human Resources and Administration

The Software Development and Engineering team at Telecel Ghana is responsible for designing, developing, and maintaining innovative software solutions that enhance the company's digital and communication services. This team, composed of specialists in CRM, application development, and user experience design, collaborates to deliver high-quality applications and systems that improve customer engagement and streamline operations, ensuring Telecel Ghana remains competitive in the telecommunications market.

Software Development and Engineering

The Data and Analytics team at Telecel Ghana is responsible for leveraging data to drive strategic decision-making and enhance operational efficiency. This team analyzes market trends, customer behavior, and financial performance to support various departments, ensuring accurate reporting and identifying opportunities for revenue growth while safeguarding against data fraud. Through data validation and advanced analytics, they provide insights that inform marketing strategies and improve overall service delivery.

Data and Analytics

The Sales and Marketing team at Telecel Ghana is responsible for driving growth through strategic sales initiatives and innovative marketing campaigns. They collaborate to develop products and services tailored to customer needs, optimize revenue streams, and enhance brand visibility. By leveraging market insights and customer feedback, the team aims to strengthen Telecel's position as a leading digital and communications solutions provider in Ghana.

Sales and Marketing

The Finance and Treasury team at Telecel Ghana is responsible for managing the company's financial resources, optimizing cash flow, and ensuring liquidity to support operations. They analyze financial data, oversee tax compliance, and develop strategies for investment and risk management. With a focus on delivering insightful financial decision support, the team plays a crucial role in maintaining the company's financial health and stability.

Telecel Ghana

Org chart

Teams

Customer Experience and Support

Human Resources and Administration

Software Development and Engineering

Data and Analytics

Sales and Marketing

Finance and Treasury

Offices

Telecel Ghana

Org chart

Teams

Customer Experience and Support

Human Resources and Administration

Software Development and Engineering

Data and Analytics

Sales and Marketing

Finance and Treasury

Offices

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