Mostafa Saeed

Mostafa Saeed has extensive experience in training and development, currently serving as a Training and Development Specialist at Telecom Egypt since July 2017. In this role, Mostafa assessed employee skill gaps and developed targeted training courses, including an online training program utilizing Storyline Articulate and Camtasia. Previously, Mostafa held the position of Advisor Enterprise, managing customer interactions through various channels and providing tailored solutions. Experience as a Peer Mentor involved handling customer escalations and guiding employees to align with company objectives. Earlier in the career at ETISAL International Group, Mostafa worked as a Trainer, where responsibilities included assessing training needs, creating training materials, and delivering training on Etisalat products, along with experience as a Customer Service Representative focused on customer inquiries.