Mina Rizk

Mina Rizk is the Regional Head of Operations and CX Executive Director at Telecommunicate Outsourcing since January 2024, overseeing contact center and customer care operations across various industries in the MENA region. With over 22 years of experience in multinational organizations, expertise includes customer relationship management, process improvement, service quality, and business development. Prior roles include Director of Operations at REACH 3C Call Center Services and REACH Employment Services, and Account Manager at Dubai Electricity & Water Authority. Education includes a Bachelor of Arts in Hebrew Language and Literature from Ain Shams University and a postgraduate diploma in Education from Minufiya University.