Telecontact started in 1999 among first outsourcing call centers in Russia. Now we are the leaders of Russian outsourcing contact centers market.

- 19 separate call centers sites: over 4 500 employees 

- The pioneer in call center-specialized recruiting and HR methodologies; in-house training techniques since 2001 

- The first IP call center in Eastern Europe; first in Russia professional WFM system implementation 

- Own high performance SMS and IVR processing facilities, extraordinary set of communication channels including latest web and mobile technologies 

- Telecom provider license and own data exchange interfaces with key telecom operators in Russia

Telecontact

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