Glen McNamee

Glen McNamee is a skilled IT Service Management professional with extensive experience spanning over two decades. Currently serving as a Service Management Specialist at Telefónica Tech since June 2023, Glen previously worked as a Capacity Manager at Justice Digital and held various roles at DXC Technology, including IT Service Management Consultant specializing in ITIL processes. Additional experience includes ITIL Process Onboarding Manager at HP Enterprise Services, responsible for developing ITIL Incident and Problem processes, and Business Analyst at Electronic Data Systems, where Glen analyzed client needs and implemented solutions. Early career roles include Technical Support Specialist at StarTek and service desk management positions. Glen holds a degree from Teesside University, completed between 1996 and 1998.