Joseph Charles is an experienced IT professional with a strong background in technical support and project management across various organizations. Currently serving as On Site Technical Support at Telefónica Tech since June 2022, Joseph ensures GPA sites meet set standards and provides ongoing support in a Windows environment, utilizing VMware and Hyper-V technologies. Previously, Joseph held positions as an EUC Engineer for NHS Shared Business Services and Ofgem, and managed IT projects for the Cabinet Office, demonstrating expertise in Windows 10 deployment, remote support, and hardware configuration. Joseph also has experience in global technology deployments and migrations, having worked with multiple operating systems and devices throughout a diverse career in IT services. Educational qualifications include Microsoft Certified Professional status in Windows XP.
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