Mike Brady is currently a Service Delivery Manager at Telefónica Tech UK&I, where they leverage their problem-solving skills and hands-on approach to drive success. Previously, Mike held various roles, including Service Desk Team Lead at Ergo and Technical Services Manager at Capita. They have a background in customer service from their time as a Customer Service Representative at Bank of Ireland. Mike completed a BA Hons in Creative Digital Media at Technological University Dublin, achieving a 2:1.
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