Rafael Arcanjo has extensive experience in technical support and cloud management, with a background in various roles across multiple companies. At IT2B - Tecnologia, Rafael operated in technical support, focusing on microcomputers, software installation, and incident management. Transitioning to Stefanini, responsibilities expanded to software support and incident oversight, including user management in Active Directory and server monitoring. At VERTARE, Rafael specialized as a Cloud Support Analyst, administering resources on public clouds such as GCP, Azure, and AWS. In the latest role at Telefónica Tech, Rafael performed as a Senior Cloud Analyst, enhancing Continuous Integration and Continuous Delivery processes, alongside monitoring applications using tools like Zabbix and Grafana. Rafael holds a degree in Systems for the Internet from Unicesumar, obtained between 2017 and 2019.
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