Stephen O'Keane is currently the Head of Banking Sector at Telefónica Tech UK&I and serves as a Board Trustee at the MS Society. Previously, they held key roles such as Analytics & Reporting Lead at RBS and Head of Customer Transformation at The Co-operative Bank plc, where they focused on improving business metrics and customer experiences. Stephen contributed to small business banking innovations as part of Clydesdale Bank and led transformation initiatives at Cambridge & Counties Bank. They were also involved in business intelligence and lean methodologies during their tenure at Royal Bank of Scotland.
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