William W. is an experienced Service Delivery Manager currently leading the Service Management team at Telefónica Tech, providing support to Cambridge University Hospitals since May 2020. Prior to this role, William held various positions at Cased Dimensions from January 2015 to May 2020, including Service Delivery Manager, Senior Project Manager, and Operations Team Manager, where responsibilities encompassed maintaining service levels, reporting, major incident management, and team leadership within an ITIL framework. Earlier career stages at Hewlett-Packard and Electronic Data Systems involved project management roles focused on project scope and schedule adherence. William holds a Diploma in IT from Informatics Singapore and has a foundational education from Queen Elizabeths High School Gainsborough.
This person is not in the org chart
This person is not in any teams
This person is not in any offices