Fernanda Techera is a Senior Analyst in Process Evolution and Digitalization at Movistar, where they leverage their extensive customer service experience and expertise in continuous improvement tools to optimize operations and enhance user experience. They currently serve as Product Owner for the E-Care channel at Telefónica, focusing on delivering digital value and improving customer interactions. Having begun their career in customer service, Fernanda has progressively held various roles that deepen their knowledge in process analysis and management. They continue to advance their education with certifications in Lean Management and Digital Marketing from ITBA University.
Location
Argentina
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