Lorena Torchio is currently the Jefe Territorio Norte-Oeste y Gestión Vip's at Movistar Argentina, where they lead initiatives aimed at transforming customer service through close customer engagement and operational efficiency. They have extensive experience at Movistar since 2002, holding various positions focused on demand analysis, real-time management, and team leadership. Lorena's commitment to fostering positive work environments and building resilient teams has earned them recognition as a top seller and participant in significant company conventions. With a COPC certification in contact management, they actively contribute to digital and cultural transformation within the organization, combining a strategic and human-centered approach to business. Additionally, Lorena enjoys acting and practices Reiki, reflecting their passion for enhancing workplace empathy and emotional management.
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