At Telemed, we help healthcare providers in the U.S. elevate their patient communication through a smart combination of technology and bilingual human support.

We specialize in contact center solutions tailored for the healthcare sector:

•	Appointment scheduling
•	No-show reduction through voicebot + WhatsApp reminders
•	Bilingual agents trained in healthcare communication
•	Omnichannel patient engagement

Operating from Medellín, Colombia, we serve clinics, hospitals, and medical institutions in the United States with a U.S.-focused team and KPIs that reflect the speed, efficiency, and accountability your organization demands.

We don’t just provide support—we become an extension of your care.

Telemed BPO Solutions

The Medellín office focuses on strategic operations and commercial management to drive business growth in Colombia.

Medellín

Rodrigo Londoño

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department oversees and coordinates all operational activities to ensure efficiency and effectiveness in organizational processes.

Operations Management

This department focuses on generating revenue through commercial activities and managing client relationships.

Sales Department

This department focuses on providing technical support and managing human resources functions.

Telemed BPO Solutions

Org chart

Teams

Human Resources

Operations Management

Sales Department

Support and Human Resources

Offices

Telemed BPO Solutions

Org chart

Teams

Human Resources

Operations Management

Sales Department

Support and Human Resources

Offices

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