Alan Brough

Alan Brough is an accomplished professional with extensive experience in IT service management and operational support. Currently serving as Operational Support Services Manager at Telent Technology Services Ltd since February 2022, Brough previously held roles at Experian as Senior Service Designer and at Vodafone, where significant contributions included designing a Tiered Support Service Model. Earlier positions include Service Delivery Manager at Morrison FS Ltd, Incident Manager at Virgin Media, Service Level Manager at HP for the DWP account, and IT Manager at Kraft Foods. Brough holds a BSc in Business Information Technology from Staffordshire University, obtained in 2001.