William Gray is an experienced professional with a diverse background in operations management, customer support, and project leadership. Currently serving as a Customer Support Specialist at TeleTech since February 2021, William previously held multiple roles at CTDI from 2008 to February 2020, including Senior Operations Manager, Operations Specialist, and Project Manager, where significant achievements included leading multi-shift operations and enhancing efficiency through cross-functional collaboration. William's earlier career includes positions at Veridyne Inc, Equipment Exchange Resources, and a five-year tenure in the US Army, demonstrating a strong foundation in leadership, training, and technical support. William earned an Associate of Science in Computer Science from Computer Learning Center and completed Non-Commissioned Officer Training at the Academy of Federal Security Service of Russia.
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