Mike McMunn is a seasoned technical support professional with extensive experience in the healthcare and communications sectors. Currently serving as a Technical Support Engineer III at TeleTracking since May 2019, Mike specializes in advanced troubleshooting and issue resolution for healthcare operations, mentoring Tier I and II engineers to enhance service quality. Prior roles at TeleTracking included Technical Account Manager and Technical Support Engineer, managing high-volume support requests post-implementation. Mike's previous experience at Advanced Communications spanned various technical roles, including Technical Team Lead and Senior Technical Consultant, focusing on hardware repairs and client engagement. Earlier experience at Comcast involved customer account management for cable and internet services. Mike holds an Associate's degree in Information Technology from Pittsburgh Technical College.
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