William Pelino

William Pelino is a seasoned digital content manager with a robust background in technical support and engineering. Currently serving as the Digital Content Manager at TeleTracking since May 2015, William excels in producing high-quality content that meets audience needs and advocates for user requirements in development processes. Previous roles at TeleTracking included Technical Support Knowledge Manager and Process and Quality Control Engineer, where William maintained a 100% client satisfaction score and led knowledge management initiatives. Prior experience includes software solutions at DATEL Software Solutions, customer fulfillment at Verizon Wireless, and IT support roles at Marco Contractors. William holds an Associate's degree in Computer Engineering from ITT Technical Institute.