Anna Markgren is the Head of Customer Service B2B at Telia, where they oversee a team responsible for service and support for corporate clients. Previously, Anna held various managerial roles, including Manager Customer Service at DigitalTolk and Manager Customer Service at AB Trav och Galopp, focusing on operational excellence and customer experience. They have extensive experience leading customer service teams and developing processes in the telecommunications and service sectors. Anna’s career highlights include a significant role in the integration of customer service operations during Tele2's acquisition of TDC, enhancing overall customer satisfaction and efficiency.
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