Lisa Cates

Lisa Cates is an experienced professional with over 20 years in customer service and management across various sectors, including hospitality, financial services, and FMCG. Currently serving as the European Customer Services Manager at Tellermate since March 2021, Lisa oversees customer service operations, order processing, and European customer helplines while managing global export and import activities. Prior experience includes a tenure as Sales & Service Manager at SA Brain and Company Ltd, focusing on team development and exceeding customer expectations. Lisa also held roles at the Royal Bank of Scotland and Halifax, earning accolades such as the 'Superstar' award and being ranked among the top advisers in Wales. Lisa holds a CIPD Level 3 qualification in Training & Development from Cardiff & Vale College.