Rob Simpson is a seasoned professional in contact centre management with extensive experience in leading operations across various organizations, including TelstraSuper, Aware Super, Allianz Australia, Hostplus, AIA Australia, and AMP. Currently serving as the Manager of the Member Contact Centre at TelstraSuper, Rob has previously excelled as a Senior Operations Manager at Aware Super, where leadership of multiple teams ensured a member-first experience. Notable achievements include operational leadership in large-scale transformation projects, significant improvements in customer compliance, and the development of innovative service solutions. Rob holds an MBA from Victoria University and has completed multiple relevant qualifications in business administration and finance.
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