Adil Akbas is an experienced professional with a background in sales and complaint resolution. At Dodo Services, Adil worked as a Sales Consultant, contributing to a 20% increase in upselling and enhancing customer relationships, which led to a 25% rise in repeat business. Adil further advanced in the telecommunications industry at Telstra, serving as CEO, Board and Executive Complaints Triage Lead during a secondment, where analytical skills were employed to improve risk mitigation and governance strategies. As an Executive Resolution Specialist, Adil managed complaint resolutions and identified opportunities for process improvements. Adil also held a Sales Consultant position at Telstra, achieving a top 10% store ranking through relationship building and innovative sales strategies. Adil holds a Bachelor of Education in Elementary Education and Teaching from RMIT University.
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