Amit Kumar is an experienced professional in the field of Customer Engagement and Contact Centre solutions, currently serving as the Head of Professional Services at Telstra since September 2012. Amit leads the development and implementation of strategies aimed at enhancing customer experience through reliable and secure end-to-end solutions across various devices. Previous roles include Engineering Delivery Manager and Principal Architect for Contact Centres, and prior experience at Optus involved architectural and presales responsibilities for UCCE and Genesys solutions. Amit has also contributed to organizations such as Coles, Hewlett-Packard, RHB Bank, and Netlink Ranve Infotech Limited in various capacities focused on architecture, delivery, and support for Contact Centre technologies. Amit holds a Bachelor of Engineering in Electronics and Communications from Punjab Technical University.
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