Anila Rose has an extensive career at Telstra, spanning from March 2003 to the present, where Anila serves as the Head of Customer Service Operations, focusing on developing operational capabilities to enhance customer service experiences. Previous roles include Head of Service Delivery for Asia, where leadership was provided to regional teams serving Enterprise and Wholesale customers, and Head of Service Management for the Asia-Pacific region, overseeing ITIL-qualified service teams across multiple countries. In earlier positions, Anila served as Group Manager for Customer Service Management and as a Service Management Lead, contributing to service management excellence. Anila's career began at Ranbaxy from 1996 to 1999 as a Market Development Executive. Anila holds an MBA in Business Administration from Queensland University of Technology and a Post Graduate Diploma in Information Systems from Central Queensland University.
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