Arvind Gupta is a seasoned Capability Analyst specializing in B2B Digitisation at Telstra, with experience dating back to October 2006. In this role, Arvind bridges the gap between business and IT, engaging stakeholders to define and translate complex business requirements into functional solutions. Arvind has a robust background in user story creation, enterprise analysis, and stakeholder engagement, along with proficiency in both Agile and Waterfall methodologies. Prior positions at Telstra include Senior Operational Specialist in Billing Operations and Senior Billing Consultant in Managed Services, where Arvind focused on resolving critical customer issues and complex billing investigations. Arvind's educational credentials include a Graduate Diploma in Management Information Systems from CQUniversity and a Bachelor's degree in Mathematics and Computer Science from Gulbarga University.
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