Bernard Smith

Bernard Smith is a seasoned professional with extensive experience in business analysis and service management across various sectors. Currently a Senior Business Analyst at Telstra since September 2021, Bernard is involved in end-to-end process development for electricity and gas offerings. Previously, Bernard held several key roles, including Senior Service Delivery Manager at IBM, focusing on service delivery and incident management, and Business Analyst at Telstra, working on the migration of customers to a new digital platform. Additional experience includes roles at Latitude Financial Services as a Service Management Specialist, and previous positions at IBM where Bernard managed ITIL services and conducted functional analysis for various asset management tools. Bernard began a diverse career initially in healthcare as a Division 1 Nurse before transitioning to IT and design roles. Educational qualifications include a Bachelor of Nursing from Federation University Australia.