Carly Cox

Carly Cox is a seasoned professional with extensive experience in customer success, billing, product management, and marketing communications. Currently serving as the Head of Customer Success at Telstra, Carly leads teams dedicated to enhancing customer experiences within the Mid Market sector. Previous roles include Head of Billing, Collections & Payments and Product Owner Principal at Belong, where Carly focused on compliance and customer experience improvements. With a strong background at Telstra, Carly held various positions such as Senior Marketing Communications Specialist and Agile Product Owner, where responsibilities included managing customer retention and optimizing marketing communications. Carly holds a Bachelor of International Studies from the University of Adelaide.