Dan Smith has extensive experience in customer service and business operations, currently serving as a Business Specialist in Real Time Workforce Management at Telstra since December 2021. Previous roles at Telstra include Complex Customer Service Specialist, Regional Sales Ops Specialist, and Operational Specialist, where Dan focused on investigating customer complaints, enhancing business efficiency, and managing retail operations. Dan also worked as Marketing Manager and Club Manager at Snap Fitness 24/7 from July 2019 to December 2021, overseeing marketing strategies and club operations. Dan holds a Certificate in Digital Marketing Professional from the Digital Marketing Institute and completed education at Trinity College Lismore from 2000 to 2005.
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