David Allan is a seasoned professional specializing in workforce strategy, management, and analytics. They have held pivotal roles at major companies, including Allianz Insurance, Commonwealth Bank, and Telstra, where they designed and implemented workforce planning frameworks, managed contact center operations, and led cross-functional teams to enhance efficiency and performance. David has a strong educational foundation, holding mastery certifications in Call Centre Operations and Workforce Planning from The Call Centre School. Currently, David serves as the Principal Product Owner for Workforce Intelligence, driving data-driven decision-making and leading a team of data specialists.
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