Diane B.

Diane B. is a dedicated leader with over 30 years of experience in managing teams in highly regulated markets, currently serving as an Emergency Service Answer Point at Telstra, Triple Zero. Diane has previously held roles such as Call Centre Manager at Scenic Tours, Team Manager at AGC: Westpac Group, and Process Leader at GE, demonstrating a strong focus on operational efficiency, team building, and customer excellence. Diane holds a Master of Business Administration and a Graduate Certificate in Business Administration from the University of Newcastle. Throughout their career, Diane has cultivated a coaching culture within teams and has successfully driven change to improve stakeholder relationships and business outcomes.