Fiona Cheng is a Solution Architect with a First Class Honours degree in Computer Science and over five years of experience in technology, innovation, and project management. Fiona recently earned the AWS Solution Architect Associate certification and holds the Project Management Professional (PMP)® credential. Currently, Fiona leads strategic discussions and decisions as Chairperson of the Architecture Decision Room at Telstra, where Fiona also serves as the Primary Architect for the Telstra Connect Customer Care portal, enhancing user experience and operational efficiency through advanced features. Previously, Fiona was recognized for her exceptional performance as an EngOps Project Specialist and is known for her expertise in digitizing workflows and employing Agile methodologies to drive innovation.
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