Gaurav Jhamb

Gaurav Jhamb is an experienced Network Operations Manager at Telstra, where responsibilities include managing key projects, overseeing operational capacity reviews, and handling priority data network incidents. In previous roles, Gaurav served as a Business Analyst and Communications Technology Specialist, focusing on web application development for NBN disconnections, providing pre-sales support, and managing customer delivery from design to implementation. Prior experience includes working as a Technical Specialist at Telstra, providing level 2 support for IP-based products, and as an Information Technologist at Baulderstone, delivering IT support and managing service desk processes. Gaurav holds a Master's degree in Information Technology and Management from the University of South Australia and a Bachelor's degree in Computer Applications from Patel Memorial National College.