Greg Ashton is a seasoned professional with extensive experience in customer experience and marketing, primarily at Telstra since June 2006, where roles have included Customer Experience Improvement Chapter Lead Principal, Senior Manager of Reporting & Analytics Partners, and various positions overseeing Net Promoter Score (NPS) initiatives. Greg's expertise encompasses human-centered design, agile methodologies, and strategic analytics, contributing to significant improvements in customer satisfaction and operational efficiency across diverse business units. Prior to Telstra, Greg held marketing roles at companies such as Ergon Energy, Suncorp, and Reader’s Digest Association Limited. Educational credentials include a Graduate Practitioner in Human-Centered Design from LUMA Institute and several certifications in Lean and Agile methodologies.
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