Heidi Ealdama is an experienced technical professional in the telecommunications and IT sectors, with a robust career spanning over 15 years. Heidi began as an IT Assistant at Sykes Asia Inc and progressed through various roles, including Telecoms Specialist at eTelecare Global Solutions and Systems Engineer at Jebsen & Jessen Communications Pte Ltd. After serving as a System Executive at Comfort Transportation Pte Ltd and a Telephony Engineer at AGC Networks Ltd., Heidi held multiple positions at Telstra, culminating in the role of Chapter Lead, where Heidi leads a team of DevOps engineers focused on enhancing Contact Centre platforms. Heidi holds a Bachelor of Science in Computer Engineering from the Polytechnic University of the Philippines.
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