Howard Cheng is the North Asia Service Delivery Team Manager at Telstra, bringing over 20 years of experience in Service Delivery and Customer Service across the Asia Pacific and North America regions. They have a proven track record of leading teams to meet KPIs and strengthen relationships with C-level executives, contributing to enhanced business revenue and customer satisfaction. Previously, Howard held roles at companies like Rackspace, Foxconn, and DynCorp, where they managed significant revenue accounts, streamlined processes, and received multiple accolades for exceptional service delivery. They are certified in Prince2, ITIL, and AWS Solutions Architecture and are fluent in Mandarin Chinese and English. Currently, Howard is pursuing a Bachelor’s degree at The University of Texas at Austin.
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