Jaclyn Chong

Jaclyn Chong is an experienced product design leader currently serving as the Product Design Lead for Salesforce Digital Adoption at Telstra, a position held since January 2020. In this role, Jaclyn manages a small team of product designers, guiding the UX design process and strategy across multiple products within the Salesforce platform. Prior experience includes serving as a Product Owner for Telstra's B2B Digital Adoption, where Jaclyn led the development of an online store for enterprise customers. Over a decade at ANZ, Jaclyn held various roles, including Innovation Product Manager, where responsibilities encompassed evaluating new concepts and maintaining customer propositions for the bank's mobile applications. Earlier experience includes consulting on information management projects at Oakton, delivering data solutions for several high-profile clients. Jaclyn holds a Bachelor of Business Systems from Monash University.