Jake Dutton is a CX innovator and AI advocate with extensive experience in service design and delivery. They have worked at notable companies such as Telstra and Virgin Australia, leading cross-functional teams and developing strategies that enhance customer experiences. With a degree in Business from Queensland University of Technology, Jake has consistently combined technology and design to tackle complex challenges, delivering impactful solutions for both customers and businesses. Currently, they continue to explore how emerging technologies can further improve connections and collaborations.
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