Jake Harris is currently the Next Best Action and AI Tools Lead, with a focus on simplifying product launches and customer experience initiatives for frontline team members. Previously, they held multiple roles at Telstra from 2016 to 2022, including Capability Specialist and Senior Go To Market Specialist, where they provided crucial support for deploying products and promotions effectively. Their extensive experience in both leadership and operations has equipped them to enhance sales and service outcomes across various channels.
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