Joanne Hancock possesses extensive experience in business process optimization and management, spanning over a decade at Telstra Wholesale and various roles at Telstra. As a Process Specialist at Telstra Wholesale, Joanne led reviews of business processes to drive improvement initiatives, focusing on process re-engineering and change management. Subsequent roles at Telstra include Senior Product Specialist, where Joanne launched Managed Services solutions for SMBs, and Senior Business Analyst, managing strategic projects and enhancing operational capabilities. Additionally, Joanne has served as Project Manager and Team Lead in Credit Management, ensuring effective team performance and stakeholder relationships. Education includes an Advanced Diploma in Media Production from Victoria University.
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