John Moore is a values-led Product Owner focused on customer service and contact centre technologies. With a background leading frontline operations in the Telco space, they pivoted to technology and currently work at Belong as a Product Owner and Value Stream Sponsor for Contact Centre & Channel Technology. In this role, John oversees the implementation and management of voice and messaging channels, ensuring that solutions are both innovative and effective. Prior to Belong, they held several roles at Telstra, including Central Operations Principal and Senior Lead for various complaint teams, where they provided critical support and led initiatives to enhance customer experience.
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