Karam Ali is a Senior DevOps Engineer in the Contact Centre Infrastructure Team at Telstra, where they contribute to providing Cloud and Hosted Contact Centre Solutions. They have a Bachelor of Engineering in Electrical and Electronics Engineering from Victoria University and joined Telstra through the 2020 Graduate Program. Karam previously worked as an Energy Solutions Consultant at EnergyAustralia, where they focused on customer service and managing escalations. At Telstra, they have held various roles, including Network Software Specialist and Chapter Lead, developing their people management and technical skills along the way.
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