Lee Walker

Subject Matter Expert (SME)

Lee Walker has extensive experience in customer service and management across various industries. As Demand Centre Manager at Rombii from December 2018 to June 2022, Lee oversaw day-to-day operations and fostered high-performing teams focused on customer success. Prior roles include Team Leader at Rombii, Complex Customer Service Subject Matter Expert at Telstra from November 2023 to March 2025, and Quality Assurance & Complaints Manager at ADT Fire & Security Plc, where the focus was on monitoring and enhancing customer service across multiple teams. Lee's experience also includes roles as AU Client Experience Manager at Employsure, Customer Retention Manager at BlueInc Group, and Customer Service Manager at Ladbrokes Coral, with a consistent emphasis on improving client retention and service quality.

Location

Sydney, Australia

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