Lily Shi is a seasoned professional in contact center engineering and telecommunications, with extensive experience spanning over two decades. Currently serving as a Senior Contact Centre Engineer at Telstra since October 2019, Lily has previously held roles including Genesys Engineer at Vocus Group Limited and Genesys Contact Centre Application Developer at Global Speech Networks. Expertise includes solution design for integrating Genesys platforms and proficiency in F5 iRule programming. Lily's career began with positions at Salmat as a CTI Engineer and at Direct Technologies as an Avaya Call Centre Solutions Consultant, culminating in significant tenure at Alcatel-Lucent as an Advisory System Engineer, focusing on VoIP and SIP technologies. Educational qualifications include a Master's degree in Computer Science and an M.B.A. in Project Management from Xi'an Jiaotong University, as well as a Bachelor's degree in Electronics and Information System from Ocean University of China.
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