Nikhil Lom

Nikhil Lom is a seasoned Techno Functional Business Analyst with 21 years of experience in developing and designing enterprise applications, primarily focusing on complex CRM BSS processes. They currently serve as a Solution Architect at Telstra, where they lead projects for British Telecom's Wired Broadband services, guiding teams in requirement elicitation and solution design. Nikhil has played various roles throughout their career, including Principal Solution Architect and Agile Transformation Coach, and has worked with clients across multiple countries. They hold a Bachelor of Engineering in Mechanical Engineering from Nagpur University.