Nimalan Sivakumar

Nimalan Sivakumar is a seasoned Business Analyst currently employed at Telstra since February 2014, specializing in the Activations and Assurance team, where efforts include developing business cases to measure ROI on new tools for agents. Prior roles at Telstra include Portfolio Quality & Assurance Specialist and Project Manager, overseeing projects that enhance NBN processes, reduce costs, and improve customer satisfaction. Nimalan began a career in 2004 during a graduate rotation focusing on NBN Order to Activate strategy. Previously, Nimalan worked at Interflora Australia as a Customer Service Representative and served as a tutor for Microeconomics and Macroeconomics at Deakin University. Academic credentials include a Graduate Diploma of Legal Practice from The College of Law Australia, an Applied Project Management certification from the Australian Institute of Management, and a Bachelor's Degree in Law and Economics from Deakin University.