Olivia Mak is a Program Lead in Business Transformation at Telstra, where they oversee enterprise-wide digital transformation initiatives. They previously served as a Senior Manager of Digital Customer Experience at CLP, driving significant increases in customer interaction and satisfaction. At AIA Hong Kong and Macau, Olivia managed scrum teams to enhance a Health and Wellness application. With a strong background in business analysis and strategic consulting, Olivia has successfully implemented sales performance frameworks and digital roadmaps in various roles. Olivia holds a Bachelor's degree in Chemistry from Vassar College and was a Fulbright Scholar at Qingdao University.
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