Ramya Prasad is a TOGAF EA and ITIL-certified Managed Services Solutions Architect with a robust background in ITSM. They began their career as an Associate Engineer at Wipro Infotech, where they held multiple roles from 2010 to 2011. Ramya then served as a Team Lead in Change Management at HCL Technologies Ltd. from 2015 to 2016. Currently, as a Senior Solutions Architect at Telstra since 2019, they design enterprise solutions for diverse industries and collaborate with various teams to drive business transformations. Ramya is also a published author, contributing to their field of expertise.
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