Rob Gothard is an experienced operations manager currently serving as the Chapter Lead Principal for Process and Business Improvement at Telstra. Specializing in customer service and experience, Rob focuses on meeting KPIs while fostering a positive and productive culture. Previously, Rob has held various leadership roles, including Innovation Lead at Telstra Wholesale and QLD Service Manager at Vodafone, where notable achievements include managing multiple service centers and receiving awards for enhancing customer experience. Rob holds a Bachelor of Business Management from Griffith University and a Diploma of Leadership and Management from Swinburne University of Technology.
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