Scott Collins

Scott Collins is a Content Design Manager at Telstra, where they lead a large team of Content Designers focused on enhancing digital experiences across Telstra.com, the My Telstra app, and chatbots. With a background in content design, UX writing, and copywriting, Scott employs best practices and agile methodologies to improve customer engagement and satisfaction. Previously, they have worked in various roles, including Content Design Chapter Lead and Social Media Adviser, and have contributed significantly to scaling teams and optimizing content strategies. Scott holds a Master's degree in Communication from RMIT University and a Social Science degree from Charles Sturt University.