Shaun Wilson is an ITSM Senior Lead in Network Operations Defence at Telstra, bringing over 30 years of experience in IT, particularly in governance, service improvement, and project delivery. Shaun's career began at Ericsson as a Support Engineer, and has included leadership roles across various organizations such as Touchbase, Unisys, and NICE Systems. At Telstra, Shaun has led multiple teams focusing on customer assurance and complex implementation projects. Throughout their career, they have excelled in team management, business analytics, and service delivery improvements, aiming to leverage their expertise to assist other businesses in the IT&T and contact center industries.
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